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5 Things to Know to Get Customers to Your Online Community...and Keep Them There Download

Passing the Mic: How ampifying the voice of the consumer can add value to your organization Download

KristiGrigsby said:

For the better part of the past decade, we’ve built online communities for our customers. We’ve helped our customers engage their customers.

Now it’s our turn.

We’ve received much criticism over the past year (rightfully so – for the most part) for not practicing what we preach; for not using our own platform to engage our customers; for not openly engaging our community to gain insights and ideas. While we have adopted this practice in a more closed environment, we recognize the vital importance of opening our doors (more like ripping them off the hinges!).

We’ve listened, we’ve planned, and now we’ve done it. With the launch of the Neighborhood Café, we are eager to learn from you and to collaborate with you for the purpose of further strengthening our company and our solutions.

We welcome you into our community and invite your participation. Our corporate blog is only the beginning. We will evolve into a full enterprise social network where we can exchange mind-share, connect with one another, and fuel the discussion that will shape the future of this industry.

Enjoy the experience. We’re glad you’re here.

Posted: 4/18/2008 1:18:14 PM

Comments:

dansm15 said:

Report as Inappropriate

I think this is a great idea and welcome the thoughts and feedback from all of our customers, partners and employees.

Posted On: 4/18/2008 2:03:39 PM

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